About Me
I am a Customer Experience and Customer Success professional with a strong background in UX/UI, Product, and SaaS environments. I have over 8 years of experience working with B2B and B2C clients, collaborating with multidisciplinary teams, and supporting users from onboarding to product adoption.
My profile combines technical knowledge with a people-oriented approach, allowing me to act as a bridge between clients, stakeholders, and product and development teams. I specialize in identifying pain points, proposing continuous improvements, and ensuring that users derive real value from digital products.
What I do?
Customer Experience
Customer Journey Mapping
Identifying and improving points of friction
UX Research & Usability Testing
Optimizing digital experiences
Customer Success
Product onboarding and adoption
Customer and stakeholder monitoring
Customer retention and satisfaction
Clear and proactive communication
Product & UX
Discovery and requirements definition
Collaboration with technical teams
UX/UI Design & Prototyping
Agile methodologies (Scrum / Agile)
Professional Experience
Caffelli
Frontend Developer / UI Designer
2018 – 2020 · 2023 – Present
I work directly with clients to understand their business needs and expectations.
Support during the development of digital projects.
Coordination between client, product and development.
Focus on user experience and customer satisfaction.
Professional Experience
Plenna
Product Owner / UX UI Designer
2023
Backlog definition and prioritization.
Roadmap management and communication with stakeholders.
User-centered design focused on retention.
Professional Experience
ZOEK
Product Designer
2023 – 2024
Direct management of international clients.
Discovery, requirements definition and project tracking.
Continuous improvement of usability and user experience.
Delivery of projects aligned with business objectives.
Professional Experience
Clients:
Dude Agency · Bloom Agency · Intel · Hyperloop · 121Corp · Believe by Sofía · Rainmaker
Professional Experience
Additional Experience
Meru — UX/UI Designer (Digital Marketplace)
Telmark Peru — Marketing Assistant
Kathy Spath — Graphic Designer & Community Manager
Professional Experience
Freelance — UX/UI & Digital Designer
2017 – Present
End-to-end project management with global clients.
Building long-term relationships.
Focus on business results and customer satisfaction.
Customer Experience · Customer Success · Product & UX 👩💻
Education
Diploma Product Manager — Coderhouse
UX/UI Diploma — Coderhouse
Full Stack Development — Ironhack
Bachelor's Degree in Public Image — Corporate Branding
Tools & Skills
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Customer Experience
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Customer Success
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UX/UI
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Product Management
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SaaS
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Agile
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Jira
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Slack
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Figma
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Miro
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Webflow
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WordPress
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Wix Studio
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Squarespace
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Stakeholder Management
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Communication
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Problem Solving
Contact
Are you looking for someone who understands users, customers, and product teams?